All Sounce products come with a 7-day replacement warranty from the date of delivery only for manufacturing defects.
This warranty applies only to products purchased directly from our website.
Proof of purchase (invoice or order confirmation) is required to initiate a replacement claim.

What Is Covered

This policy covers manufacturing defects such as:

• Faulty materials or components

• Poor workmanship or construction defects

Replacements are provided only when the product has been used under normal conditions and for its intended purpose.

What Is Not Covered

The 7-day replacement does not cover:

• Damage due to misuse, abuse, negligence, or accidents

• Exposure to liquids, solvents, or chemicals

• Modifications, unauthorized repairs, or tampering

• Normal wear and tear, fading, or material deterioration

• Cosmetic damage that does not affect performance

• Products used for commercial or rental purposes

• Damage during storage or transportation after delivery

Sounce is not liable for any indirect loss, damage, or expense resulting from product use or failure.

Fraudulent Claims

Sounce reserves the right to reject any claim suspected to be fraudulent, including:

• Intentional product damage

• Falsified purchase details or documents

• Claims for counterfeit or tampered products

Legal action may be taken against individuals submitting false claims.

How to File a Claim

1. Visit our Website

2. Submit a support ticket with:

   • Order ID and proof of purchase

   • Product details

   • Clear photos/videos showing the defect

3. Our support team will verify and guide you through the process.

Resolution Timeline

Once verified, replacements are processed within 7–10 business days, depending on product availability.

Shipping Responsibility

If return shipping is required for inspection or replacement, the customer may need to ship the product to our service center.
If the defect is confirmed, reasonable shipping costs will be reimbursed.