1. Warranty Coverage
   Sounce products are covered by a limited warranty of 12 months from the date of purchase. This warranty applies only to products purchased directly from our website or from authorized sellers. Proof of purchase (invoice or order confirmation) is required to initiate a warranty claim.

2. What Is Covered
   The warranty covers manufacturing defects related to bonding, stitching, material failure, component failure, or poor workmanship. Coverage is valid only when the product has been used under normal conditions and for its intended purpose.

3. What Is Not Covered
   The warranty does not cover the following:

• Damage due to misuse, abuse, negligence, or accidents

• Exposure to liquids, solvents, or chemicals

• Modifications or alterations to the product

• Damage during transportation or storage by the customer

• General wear and tear, fading, material breakdown over time

• Cosmetic damage that does not affect product performance

• Products used for commercial or rental purposes

• Unauthorized repair or tampering with the product

Sounce is not liable for any indirect loss, damage, or expense resulting from product use or failure.

4. Fraudulent Claims
   Sounce reserves the right to reject any warranty claim suspected to be fraudulent, including but not limited to:

• Intentional product damage

• Submission of multiple or duplicate claims

• Claims for counterfeit products

• Use of falsified documents or purchase details

Legal action may be taken against any individual found submitting fraudulent claims.

5. How to File a Warranty Claim
   To raise a warranty claim:

• Visit the Help Desk on our website

• Submit a support ticket with your order ID, proof of purchase, product details, and a clear description of the issue

• Our support team will verify the claim and guide you through the process

6. Resolution Timeline
   If your claim is approved, Sounce will offer a resolution in the form of repair, replacement, or refund at our sole discretion. Resolutions may take up to 7-10 business days after claim verification, depending on the nature of the issue and product availability.

7. Shipping Responsibility
   In case a return is required for inspection or replacement, the customer may be asked to ship the product to our service center. If the warranty claim is valid, any reasonable shipping costs incurred will be reimbursed.