Black brown headphone

HOW CAN YOU PLACE AN ORDER?

We ship all over India. You can order through Sounce.com

ARE THERE ANY SHIPPING CHARGES APPLICABLE ON MY ORDER?

Shipping is free on all orders. No Promotion Code required.

HOW DOES THE DELIVERY PROCESS WORK?

Once our system processes your order, each product is thoroughly inspected to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partners. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

HOW DO I CHECK THE STATUS OF MY ORDER?

Please tap on the “My Account” >> "Order History" >> "Order No" >> "Track my Order" above the main menu of Website to check your order status. You can even drop an email on support@sounce.com with subject "Where is my Order?" with your order number.

WHAT IS THE ESTIMATED DELIVERY TIME?

Estimated dispatch time of each product is 2-3 Business Days. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is handling your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.

HOW DO I RETURN AN ITEM PURCHASED ON DAILYOBJECTS?

Sounce offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sounce.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@sounce.com.

I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM / WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:
Step 1: Contact our Customer Support team via email: support@sounce.com within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.
Step 3: You will need to ship the products back to us within 2 business days. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.

CAN I RETURN PART OF MY ORDER?

Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement / refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

WHAT ALL CATEGORIES ARE NOT ELIGIBLE FOR RETURN/EXCHANGE?

We do not accept returns on sale items or gift cards.

HOW TO PROCESS FOR EXCHANGES?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

HOW CAN I GET REFUND FOR RETURNED ORDERS?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at support@sounce.com.