HOW DO I RETURN AN ITEM PURCHASED ON DAILYOBJECTS?

Sounce offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@sounce.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@sounce.com.

I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM / WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:
Step 1: Contact our Customer Support team via email: support@sounce.com within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.
Step 3: You will need to ship the products back to us within 2 business days. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.

CAN I RETURN PART OF MY ORDER?

Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement / refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

WHAT ALL CATEGORIES ARE NOT ELIGIBLE FOR RETURN/EXCHANGE?

We do not accept returns on sale items or gift cards.

HOW TO PROCESS FOR EXCHANGES?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

HOW CAN I GET REFUND FOR RETURNED ORDERS?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will always strive to provide the best customer service possible, do not hesitate to contact us at support@sounce.com.